Reporting a problem

Where to tell us

Send us a message from the Contact page. Put “Problem:” and a few words in the subject, for example Problem: can't save my entry.

You'll get an email receipt. If you're logged in when you send it, you can also follow its status (Received, Under review, Resolved) on your profile, and we email you when it changes.

What to include

• Where: the page address, or the app's name.
• What you did, step by step, and what happened (copy any error message word for word).
• When, with your time zone (or in WAT).
• Your device and browser, for example “Android phone, Chrome” or “iPhone, Safari”.
• For a contest: the contest's name and the email you entered with.

Never send your password. We will never ask for it.

Something private or unsafe

If you've found something that shouldn't be public, such as someone else's details or the textbook's answer key, or you think your account has been misused, email kenn.wanaku@gmail.com directly, and don't share it further.

Before you write

• Reload the page, and check your connection. Some problems are just a slow network.
• For login trouble, see Your account. For deadlines, see Contests.
• The questions people ask most may already have the answer.